Reference

How mermaid888 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use the platform — and what we do with it.

Account data protectedPayPal & Venmo info kept privateNo data sold to third partiesState-law compliant handlingContact us anytime
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mermaid888 How mermaid888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a layered approach to data security: encryption in transit, access controls on internal systems, and session monitoring to flag unusual login patterns. Here is what that looks like in practice across the four areas that matter most to your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is navigated. You can manage cookie preferences from the consent banner or your account settings at any time.

Account Security

Login attempts trigger OTP verification to your registered mobile number. Unusual activity from a new device or IP address prompts an additional identity check before access is granted.

Data Retention

Active account records are held for the life of the account. After closure, we retain only what applicable state or federal law requires, then delete or anonymize the remainder on a defined schedule.

Your Rights

You can request access to your data, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit requests via live chat or email support with your account email as reference.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about this policy, want to review the data we hold, or need to request a correction or deletion, our support team handles privacy requests directly. Reach out through any of the channels below and include your account email so we can locate your records quickly.

Live Chat Start a chat session from within your account dashboard. A support agent can open a privacy request on your behalf and confirm receipt in the same session.
Email Support Send your privacy request to our dedicated support address. Include your registered email and the type of request — access, correction, or deletion — so we route it correctly.
Account Settings Some data preferences — marketing communications, cookie consent — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy at mermaid888

Below are the questions we hear most often about how your data is collected, stored, and used. If your question is not here, live chat is the quickest path to an answer.

We collect your name, email address, date of birth, state of residence, and identity verification documents. Payment method references — such as your PayPal transaction IDs or Play+ card activity — are also recorded for account reconciliation.

We share only the minimum data required with PayPal and Venmo to process your transactions. We do not sell payment data to advertisers or unaffiliated third parties. Each processor's own privacy policy also applies.

We retain records for the period required by applicable state or federal law following account closure. Once that obligation is met, personal data is deleted or anonymized on our standard retention schedule.

Yes. Contact us via live chat or email with your registered account email address. We will verify your identity and send a summary of the data we hold within a reasonable timeframe.

You can unsubscribe from any marketing email using the link at the bottom of that message, or update your communication preferences directly inside your account settings without contacting support.

This policy applies to all accounts where access is permitted under local state law. Where specific state privacy laws impose additional rights — such as those in California — we honor those requirements for eligible accounts.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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